Our General Conditions of Sale

MuralConcept is a brand of the PicturalP'Design group, registered in the Register of Shops and Companies of Annecy under number 884 606 781 and located at 400 Route de l'Aiglière Zi Fier in Argonay 74370. On its website www.muralconcept. fr, the company, under its trade name MuralConcept, offers a catalog of product specializing in decorations walls, and more particularly personalized wallpapers with dimensions that the customer is the principal. The Customer has all the information necessary to make their order, and benefits from support by phone or email to help them in their purchasing process. The sale between the customer and the company will only be completed when the customer has accepted the general conditions, at the time of the validation of his basket, before making the payment.

The prices of the products sold through the website are indicated in Euro all taxes included excluding shipping costs and precisely determined on the pages of product descriptions. Customs duties or other local taxes or import rights or state taxes are likely to be due in certain cases. These rights and sums do not fall within the seller's spring. They will be borne by the buyer and fall under his responsibility (declarations, payment to the competent authorities, etc.). The seller invites as such the buyer to inquire about these aspects with the corresponding local authorities. The company reserves the right to modify its prices at any time for the future. The telecommunications costs necessary to access the company's websites are the responsibility of the customer. Also if necessary, delivery costs.

The products presented on the site are category: wallpapers. Each product is presented with its technical specifications, and options. They are offered within the limits of available stocks, and are made upon order. The colors of the photos are not contractual and may not correspond, due to the various resolutions of the screens (computer, portable). The company cannot therefore be held responsible for these differences attributable to the quality of the screens or to the various baths of the products. These General Conditions of Sale (CGV) govern sales of products carried out through the company's website, and are an integral part of the contract between the buyer and the seller. They are fully enforceable against the buyer who accepted them before ordering. The seller reserves the right to modify the present, at any time by the publication of a new version on its website. The CGV applicable then are those being in force on the date of payment (or the first payment in the event of multiple payments) of the order. These CGVs can be viewed on the company's website at the following address: www.muralconcept.fr. The company also ensures that their acceptance is clear and unreservedly by setting up a check box and a validation click. The Customer declares that they have read all of these General Conditions of Sale, and if necessary the special conditions of sale linked to a product and accept them without restriction or reserve. The Customer acknowledges that he has benefited from the necessary advice and information in order to ensure the adequacy of the O ff re to his needs. The Customer declares that they are able to contract legally under French laws or validly represent the natural or legal person for which he is committed. Unless otherwise stated the information recorded by the company constitutes proof of all transactions.

In accordance with the provisions of article 1127-1 of the Civil Code, the customer must follow a series of steps to conclude the contract by electronic means to be able to carry out his order: creation of a customer account Information on the essential characteristics of the product; Choice of product, and its options (size, color) indication of customer contact details (identi fi cation, email, address, etc.) Acceptance of these general conditions of sale verification of the elements of the order and, correction of errors. Before proceeding with it, the buyer has the possibility of checking the details of his order, his price, the delivery time and correcting any errors, or cancel his order. The validation of the order will take the formation of this contract. Then, follow -up of the instructions for payment, payment of products, then choice of the delivery method for the order. The Customer will receive by email confirmation of the order for the order, as well as an acknowledgment of receipt of the La Conf fi rmond order. The date of the order is the date of validation of the order, it may take several days depending on the payment method used. The language for the conclusion of the contract is the French language. The methods of the O ff ren and the general conditions of sale are returned by email to the buyer when ordering and archived on the seller's website. If necessary, the professional and commercial rules to which the author of the O ff emit intends to submit are available at the foot of the page and can be viewed on the seller's website at the following address www.muralconcept.fr. The archiving of communications, the order, the details of the order, as well as the invoices is made on a supportable and sustainable medium in a manner constituting a featured and sustainable copy in accordance with the provisions of article 1360 of the Civil Code. This information can be produced as proof of the contract. For the products delivered, delivery will be made to the address indicated by the customer. At the end of the order, the Customer undertakes to provide its truthful identification elements. The seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason. In the event of unavailability of a ordered product, you will be informed by e-mail. For any questions relating to the follow-up of an order, you can contact us by e-mail (contact@muralconcept.fr) or by phone, Monday to Thursday, from 9:30 a.m. to 5.30 p.m. and Friday from 9:30 a.m. to 12 p.m.

In the event of an order cancellation due to the customer: compensation equal to or greater than 50% will be kept by the company. It can reach 100% of the price as soon as the products have been specially manufactured for the customer: wallpaper to your measurements. During a cancellation with partial refund, the reimbursement period will not exceed thirty days from the date of acceptance of the cancellation by the company.

Deadlines and right of withdrawal

Do you have a question about pose? Our customer service is available by phone on 04 80 97 49 28 or by e-mail on contact@muralconcept.fr in order to answer all your questions.

Before starting your pose, we advise you to learn about our entire installation guide. If you have any questions, do not hesitate to contact us.

In accordance with article L.121-21-8 of the Consumer Code, the right of withdrawal is not exercised on personalized or processed products according to customer specifications, especially when the production of the product has already been launched ( Between 24 to 48 hours after ordering of order).

We therefore invite you to take the time necessary to take your measurements well and choose the ideal visual. Wall -based wallpapers are custom printed from the customer's dimensional specifications. Under these conditions, they could not be returned to the sale.

The price is due to order. Depending on the date of the order, a debit request from the bank account will be sent within three 3 days to the buyer's bank. The order will be considered final after agreement of the payment center. Online payments will be made through the secure system, so that the information transmitted remains encrypted and that no third party can take note of it during the transfer to the network. It is up to the buyer to record and print his payment slip if he wishes to keep the details of the banking operation relating to the transaction. At the request of the buyer, an invoice on paper will bring out the VAT.

Payment terms  

You can pay your order by bank card (credit card, visa, mastercard, American Express card). Your account will be debited upon the agreement of your bank or payment center. Via your PayPal account, by choosing payment via PayPal, you will be automatically directed to your PayPal account. Once PayPal payment has been validated, you can complete your order on the website. By check worded to the order of "picturalp'design". In the case of payment by check, the order will only be validated upon receipt of the check on the back of which the customer will have taken care to indicate the corresponding order number. The check must be established in the order of pictorialp'design and sent by post to: MuralConcept, 400 route de l'Aiglière Zi Fier in Argonay 74370. The delivery time may therefore vary depending on the time to receive the check. By bank transfer on request via contact page to obtain our bank references.

European Union VAT

In each country belonging to the European Union, there are turnover thresholds not to be exceeded for invoicing to a particular customer. Until the turnover of the country of the European Union, the VAT that applies is that of France. Above the threshold for the turnover of the country of the European Union, the VAT which applies is from the country receiving the goods.

VAT outside the European Union

Whether it is invoicing to a private customer or a professional client, you are exempt from VAT. We inform you that all payment particularities will be studied on a case -by -case basis and according to current legislation, also with regard to delivery costs. Deliveries outside the European Union must be requested initially via the Contact page.

Payment terms  

You can pay your order by bank card (credit card, visa, mastercard, American Express card). Your account will be debited upon the agreement of your bank or payment center. Via your PayPal account, by choosing payment via PayPal, you will be automatically directed to your PayPal account. Once PayPal payment has been validated, you can complete your order on the website. By check worded to the order of "picturalp'design". In the case of payment by check, the order will only be validated upon receipt of the check on the back of which the customer will have taken care to indicate the corresponding order number. The check must be established in the order of pictorialp'design and sent by post to: MuralConcept, 400 route de l'Aiglière Zi Fier in Argonay 74370. The delivery time may therefore vary depending on the time to receive the check. By bank transfer on request via contact page to obtain our bank references.

MuralConcept, as treatment manager, undertakes to comply with the provisions of law n ° 78-17 of January 6, 1978 modified relating to data processing, files and freedoms with regard to automated processing of data Staff achieved as well as Regulation (EU) n ° 2016/679 of April 27, 2016 from its application on May 25, 2018. When ordering, the nominative data collected will be subject to computer processing. You are invited to refer to our website of the website of the website to obtain all the information relating to this point.

All the elements of the website are and remain the intellectual and exclusive property of MuralConcept. No one is authorized to reproduce, exploit, distribute, or use anywhere, even partially, elements of the site whether software, visual or sound. Warner Bros license product (Harry Potter, Looney ...) n ° 583004. Resume authorization on behalf of Adawall. The techniques of the “Framing” or “in-line linking” type are formally prohibited.

The delivery rates are visible when updating the product basket. The corresponding delivery time is indicated for delivery in mainland France on the product sheet as well as in the basket. We send our packages, depending on the locality, with the following carriers: Colissimo, Chronopost, DPD or DHL.

MuralConcept undertakes to send orders as soon as possible. The average delivery time is located between 10 and 15 working days from the date of validation of the order. Delivery times can sometimes exceed the average delays of a few days in the event of independent events on our will such as a bad weather, an error of the carrier or a temporary overload of our production workshops. Indeed, the majority of the products offered are made to measure and require manufacturing and preparation time. During commercial operations such as sales, our production workshops may encounter difficulties in processing all orders within the imparted period. This period will never exceed more than 30 days.

In accordance with article L.121-21-8 of the Consumer Code, the right of withdrawal is not exercised on personalized or processed products according to customer specifications, especially when the production of the product has already been launched ( Between 24 to 48 hours after ordering of order). We therefore invite you to take the time necessary to take your measurements well and choose the ideal visual.

Wall -based wallpapers are custom printed from the customer's dimensional specifications. Under these conditions, they could not be returned to the sale.

Before carrying out your order, we invite you to make all the necessary measures (choice of model, dimension, appearance, colors, purchase of sample), to ensure that the wallpaper received will meet your expectations.

All products provided benefit from the legal guarantee provided for in article 1641 and following of the Civil Code. In the event of non-compliance of the product, it may be returned to us for an exchange or a refund. All complaints for compliance defects, exchange or refund requests must be made within fourteen days after the date of delivery, by notifying it by e-mail to contact@muralconcept.fr and in return By post to the following address:

MuralConcept
Return
400 Aigliere route
Zi Du Prier
Argonay

Any product accepted in return but damaged on arrival at MuralConcept, will not be subject to a refund, if its condition makes it unfit for sale, you will be kept informed as quickly as possible.

⚠️ Please note: Once the wallpaper is installed, no refund, exchange or compensation can be envisaged. So remember to control the entire order before making the installation, the installation applies acceptance of the product.

It is the responsibility of controlling the good conformity of the goods before the installation, whether carried out by a professional or not. A defect in wallpaper noted after the installation may not be subject to any complaints. In no case can the installation fees generated by a professional or by a service provider cannot be claimed. Any complaint based on the non-conformity of the products delivered or on an apparent defect must be sent within fourteen days from the date of receipt of the goods, at contact@muralconcept. After the installation, the products will be considered accepted and recognized as compliant.

⚠️ Please note: Once the wallpaper is installed, no refund, exchange or compensation can be envisaged. So remember to control the entire order before making the installation, the installation applies acceptance of the product.

If you notice a defective product, it is essential to send us a photo of the cardboard, and the product by e-mail to contact@muralconcept.fr.

Any complaint must be made before laying the product. We remind you that the installation of the product applies to acceptance as it is. The verification of your wallpaper is necessary before installation to avoid any pitfall and judge the product as it is. We will not be able to respond favorably to a complaint which relates to a wallpaper manipulated by a third person. A wallpaper posed is subjected during its installation, to modifications.

MuralConcept advises you to control your package at the time of delivery. The customer or his representative must control the goods in the presence of the duly authorized carrier. In the event of damage (s) due to transport the customer as a recipient, must expressly notify the reserves to be made within the time limits to the carrier, and send a copy to MuralConcept, failing which MuralConcept reserves the right to refuse the return, reimbursement or replacement of products.

⚠️ Please note: Once the wallpaper is installed, no refund, exchange or compensation can be envisaged. So remember to control the entire order before making the installation, the installation applies acceptance of the product.

MuralConcept will not be required to keep paid products for the customer but for which a delivery address has not been given or will be wrong. In this case, after a period of 3 months, the products will be awarded to the sale and the price kept by MuralConcept. If the delivery could not be made for reasons of accessibility or absence of a person for the reception of the products, the company cannot be held responsible for it. The products returned to MuralConcept for delivery error or absence of the recipient will be sent once again to the exclusive costs of the customer, and according to their written terms.

Before carrying out your order, we invite you to make all the necessary measures (choice of model, dimension, appearance, colors, purchase of sample), to ensure that the wallpaper received will meet your expectations.

The responsibility of MuralConcept is strictly limited to the value of non -compliant recognized goods, vitiated or defective, without compensation of any kind whatsoever and for any cause whatsoever.

MuralConcept declines any responsibility for the diverted use or improper use of the products that the customer has ordered. The company is in no way responsible for the consequences resulting: storage of products under abnormal or incompatible conditions with their nature, their transformation, non-compliance with installation instructions, abnormal wear from a Poor maintenance, or imperfect installation, deterioration of products due to water infiltrations, shocks or uses, temperatures or rate of humidity inappropriate.

MuralConcept has for all steps to order as well as for all stages after the conclusion of the contract is an obligation of result. Thus the company undertakes to describe with the greatest accuracy the products sold on the website. On the other hand, the responsibility of the company cannot be engaged in the event that the non -performance of its obligations is attributable, either to the unpredictable and insurmountable fact of a third party to the contract, or to a case of force majeure as defined by the French jurisprudence. Similarly, the responsibility of the company cannot be engaged for all the drawbacks or damage inherent in the use of the Internet network, in particular a breakdown of service, an external intrusion or the presence of computer viruses. The company remains the owner of the products delivered until their full payment by the customer. Transport risks will be borne by the customer from the start of the products. In cases of force majeure, transport strikes, road blockages, natural disasters or impossibility of circulating, the company will not be held responsible for poor deadlines or delivery absences.