Our delivery and return conditions describe the terms and conditions related to the shipping of your orders and the steps to follow in the event of a return. We are committed to providing you with a premium and reliable delivery service, while offering you the possibility of returning your items according to our defined criteria (See our general conditions of sale ). These conditions are designed to guarantee your satisfaction and ensure a worry-free shopping experience.
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Carriers and delivery methods
We work with several carriers: La Poste, Chronopost, UPS, DHL, DPD. The choice of carrier is ours. MuralConcept cannot be held responsible for a delay in delivery caused by the transport company in charge of your order.
Order validation
After validating your order, you will receive an order confirmation email with a clickable link to download your invoice in PDF format. On your invoice, you will find the summary and details of your order (model, dimensions, finish).
Changes after ordering
Any order placed for printing cannot be subject to modification or cancellation (See: Our general conditions of sale ).
Processing time without customization
The average processing time for an order with framing selected by you is a maximum of 48 hours.
Processing time with customization
The maximum order processing time with the graphic adaptation service is 72 hours.
Manufacturing and shipping time
The average delivery time is between 10 and 15 working days from the date of order validation.
DELIVERY
Delivery times for our panoramic wallpapers
Our wallpapers are custom-made and made to order. As a result, our delivery times may vary by a few days. MuralConcept is committed to shipping orders as quickly as possible. The average delivery time is between 10 and 15 working days from the date of validation of the order. Delivery times may sometimes exceed the average time by a few days in the event of events beyond our control such as bad weather, a carrier error or a temporary overload of our production workshops. Indeed, the majority of the products offered are custom-made and require manufacturing and preparation time. During commercial operations such as sales, our production workshops may encounter difficulties in processing all orders within the allotted time. This period will never exceed more than 30 days.
Delivery times for our Private Sales wallpapers
On average, our panoramic wallpapers offered in Private Sales are shipped within 3 working days. Each model presented in Outlet sale is unique.
Shipping costs
When placing your order, the delivery costs are automatically updated according to the delivery country notified by you.
- Metropolitan France. Delivery costs: FREE
- DOM - TOM (Colissimo). Delivery costs: 55 euros
- Europe . Shipping costs: 29 euros
- Switzerland (SwissPost). Delivery costs: 29 euros
- Rest of the world . Delivery costs: 29 euros
BACK
Return policy
All of our return procedures are detailed in our general terms and conditions of sale as well as in our frequently asked questions. Our customer service is available from Monday to Thursday, from 9:30 a.m. to 5:30 p.m. and Friday from 9:30 a.m. to 12 p.m. to answer your questions, by phone or by email.
Our wallpapers are custom-made to your order dimensions. As such, these are personalized products. Products that have undergone customization (custom-made wallpaper) cannot be returned. Indeed, since the order is made to the dimensions of your wall, the wallpaper cannot be resold to a third party. The right of withdrawal does not apply to this type of product, in accordance with article L.121-21-8 of the Consumer Code.
Before placing your order, we invite you to make all necessary arrangements (choice of model, size, appearance, colours, purchase of sample), in order to ensure that the wallpaper received will correspond to your expectations.
We remind you that any product that has been installed or damaged cannot be subject to a return request. It is essential to check the product ordered upon receipt of your package. Any claim concerning a defective product must be accompanied by supporting documents.
Non-personalized products and accessories
For any request to return merchandise, please contact us by email at contact@muralconcept.fr specifying the subject of your request and your order number. The withdrawal period is 14 days from the date of receipt of your order.
The cost of returning the goods is the responsibility of the customer, as indicated in our general conditions of sale . It is essential to have proof of deposit and tracking of the goods.
Do you have a question about installation? Our customer service is available by phone at 04 80 97 49 28 or by email at contact@muralconcept.fr to answer all your questions.
Before starting your installation, we advise you to read our installation guide in its entirety. If you have any questions, do not hesitate to contact us.
Custom products and accessories
Any product is said to be personalized when it is made to measure, to the dimensions given by the customer.
Products that have undergone customization (custom-made wallpaper) cannot be returned. Indeed, since the order is made to the dimensions of your wall, the wallpaper cannot be resold to a third party. As a result, the right of withdrawal does not apply to this type of product, in accordance with Article L.121-21-8 of the Consumer Code.
CONTACT
How to contact us?
Our customer service team is available by telephone on 04 80 97 49 28 from Monday to Thursday from 9:30 a.m. to 5:30 p.m., and Friday from 9:30 a.m. to 12 p.m.
You can also contact us by email at contact@muralconcept.fr.
We are also present on social networks:
Facebook: MuralConcept
Instagram #muralconcept
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